Refund and Returns Policy – Flawless Beauty Salon

1. Returns:
   • We have a 30-day return policy from the date of item receipt.
   • The item must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
2. Refunds:
   • Refund requests are made by emailing contact@flawlessbeautyil.com
   • The Flawless Beauty Salon head office aims to process all refund requests within 28 days of receipt.
   • Refunds will be issued only to the original payment method and via the original payment method. No cash or check refunds will be issued.

Please consider this policy when handling return and refund requests. If you have any further inquiries, feel free to ask! 😊🌟

Exchanges

Exchange Policy – Flawless Beauty Salon

1. Exchange Process:
   • We understand that sometimes you may need to exchange an item. Here’s how our exchange process works:
     • If you wish to exchange a product, please contact our customer service team within 14 days of receiving your order.
     • The item must be in its original condition, unworn, and with all tags attached.
     • You can exchange for a different size, color, or a different product of equal value.
     • Shipping costs for the exchange will be the responsibility of the customer.
2. How to Initiate an Exchange:
   • To initiate an exchange, please follow these steps:
     • Email our customer service team at info contact@flawlessbeautyil.com with your order number and details of the item you’d like to exchange.
     • Our team will guide you through the process and provide instructions for returning the item.
3. Exchange Timeline:
   • Once we receive the returned item, we will process the exchange within 7 business days.
   • You will receive an email confirmation once the exchange is complete.
4. Exceptions:
   • We do not offer exchanges on personalized or custom-made items.
   • Sale items are final and cannot be exchanged unless there is a manufacturing defect.

Please feel free to reach out if you have any further questions or need assistance! 😊🌟

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@flawlessbeautyil.com for questions related to refunds and returns.